This Shipping Policy sets out the terms on which Payel's Collection (“we”, “us” or “our”) processes and delivers orders placed through https://payelscollection.com. This Policy forms an integral part of our Terms and Conditions.
1. Order Processing
Orders are processed after successful payment confirmation. Orders are generally processed and dispatched within two (2) to five (5) business days. Made-to-order, customised and bulk orders may require additional processing time, which will be communicated to you. Business days exclude Sundays and public holidays.
2. Delivery Timelines
Once dispatched, estimated delivery timelines within India are typically four (4) to ten (10) business days, depending on the destination and the courier partner. Delivery to remote or non-serviceable locations may take longer. All timelines are estimates and not guaranteed, and we shall not be liable for delays caused by courier partners, force majeure events, or circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping/delivery charges, if any, are calculated and displayed at checkout before you confirm your order. We may offer free delivery on orders above a specified value; where applicable, this threshold is shown at checkout. Any taxes or duties are the responsibility of the customer unless stated otherwise.
4. Tracking Your Order
Once your order is dispatched, a tracking number and, where available, a tracking link will be added to your order and can be viewed under My Orders in your account. You may use these details to track the status of your shipment with the courier partner.
5. Delivery Address & Attempts
You are responsible for providing a complete and accurate delivery address. We shall not be liable for orders that fail delivery, are delayed or are returned to us due to an incorrect or incomplete address, or the recipient being unavailable across delivery attempts. Re-shipping of such orders may attract additional charges.
6. Damaged or Missing Shipments
If your package arrives damaged or tampered with, please refer to our Returns and Refunds Policy. A mandatory, continuous unboxing video is required to raise any claim for products that are damaged in transit or defective on delivery.
7. International Shipping
International shipping, where offered, may be subject to additional charges, customs duties, taxes and clearance procedures levied by the destination country, all of which are borne by the customer. Delivery timelines for international orders vary and are not guaranteed.
8. Contact
For any shipping-related queries, contact us at salmakhatun1790@gmail.com. Location: Kolkata, West Bengal, India.