This Privacy Policy (“Policy”) describes how Payel's Collection (“we”, “us” or “our”) collects, uses, stores, discloses and protects the personal data of visitors and customers (“you” or “User”) of https://payelscollection.com (the “Website”). We process personal data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, each as applicable. By accessing or using the Website, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of information:
- Identity & contact data: name, email address, telephone/mobile number, and billing/shipping address.
- Account data: login credentials in encrypted form, order history, saved addresses and wishlist items.
- Transaction data: details of products purchased, order value, and communications relating to your orders. Card, UPI, net-banking and wallet details are collected and processed directly by our third-party payment gateway and are not stored on our servers.
- Technical data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
- User-generated content: product reviews, ratings and any correspondence you send us.
2. How We Use Your Information
We use your personal data for the following lawful purposes:
- To create and manage your account and process, fulfil and deliver your orders;
- To take payment and prevent, detect and investigate fraud or unauthorised transactions;
- To communicate with you regarding orders, tracking, support requests and policy updates;
- To operate, maintain, personalise and improve the Website and our products and services;
- To publish reviews you submit, subject to moderation; and
- To comply with applicable legal, regulatory and tax obligations.
3. Disclosure of Information
We do not sell your personal data. We may share it only with: (a) payment processors (including Razorpay) to complete transactions; (b) logistics and courier partners to deliver your orders; (c) service providers who assist us in operating the Website under confidentiality obligations; and (d) governmental or regulatory authorities where required by law, court order or to protect our legal rights.
4. Cookies
The Website uses cookies and similar technologies to keep you signed in, remember your cart and preferences, and analyse usage. You may disable cookies through your browser settings; however, certain features of the Website may not function properly as a result.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy, including to satisfy legal, accounting, tax or reporting requirements, after which it is securely deleted or anonymised.
6. Data Security
We implement reasonable technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you have the right to access, correct, update or request deletion of your personal data, and to withdraw consent previously given. To exercise these rights, please contact us using the details below. We may require verification of your identity before acting on any request.
8. Children’s Privacy
The Website is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will take steps to delete such information.
9. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Your continued use of the Website after such changes constitutes acceptance of the revised Policy.
10. Grievance Officer & Contact
For any questions, complaints or requests concerning this Policy or your personal data, please contact our Grievance Officer at salmakhatun1790@gmail.com. Registered location: Kolkata, West Bengal, India. We endeavour to acknowledge and resolve grievances within the timelines prescribed under applicable law.